Terms and conditions of use


1. Order and purchase contract

By issuing an order the buyer confirms that he is familiar with business conditions.
The condition of the order is properly completed registration data.
By completing the personal data in the registration form gives the buyer the seller consent to the archiving of data. At the same time the sellerconfirms that he does not use data other than the billing and will not grant them to others.
Confirm every order with the availability of products in stock.


2. Complaint

Any claim by the buyer are governed by laws applicable in the country.
The subject of the complaint is not about deterioration of the buyer nor the damage to transportation service. Claim does not apply to products or other appearance options defined description of the exposed subject.
Return of goods by the buyer it is possible within 14 days of receipt, without damage and pollution. It also terminates financial compensation for transportation services.
The seller can block and prevent the trade of the reasons unreliability pickup, fill in the registration data are incomplete, or delayed payment.

3. Payments and delivery

Payment payment for goods can be made in advance to bank account no later than 7 calendar days after receipt of confirmed order.
Goods can be sent to the specified delivery address.
By mutual agreement it is possible a personal collection of minerals, with payment on receipt.
Goods will be sent up to 36 hours of payment or send cash on delivery.


Not registered for VAT


Personal Data Protection

Dear customers,


we would like to inform you, that in order to provide you better quality services, we are collecting and working with some of your personal information.

What information do we collect and work with?


Most importantly we collect information about your Name and Surname alongside with your home or billing address, e-mail address and your phone number. These information are being collected in order to distinguish your user accounts and to make execution of your orders possible.

Who can access Your personal information?


Your personal information is only accessible by our employees. Your information is only being provided to shipping services provider of your choice to make the delivery of your products possible.

Where are your personal information stored?


All of your data is stored in safety of our database.

All of your personal information is being stored for indefinite period of time, but you can always send a request for erasing your personal information, from our database, on our e-mail address info@agate-shop.com. Upon your request your information will be erased from our database.